Email and CRM

Acquiring a new customer costs 5-7x more than retaining one. Yet most businesses spend 90% of budget on acquisition, and almost nothing on customers already won.

Your email list is the only audience you actually own.

The problem we solve

Do you have a welcome sequence that converts new subscribers?

Are you recovering abandoned carts (15–25% of them are recoverable)?

Is your email list engaged, or slowly dying from neglect?

Do you know the revenue each email flow generates?

Are you treating every subscriber the same, or segmenting by behaviour?

If you're only sending the occasional newsletter, you're leaving substantial revenue on the table.

What's included

From welcome to win-back, every flow built out.

  1. 01Scope 01

    CRM Setup & Integration

    Platform configuration, list segmentation and contact data architecture.

  2. 02Scope 02

    Welcome & Onboarding Flows

    First-impression sequences that convert new subscribers into customers.

  3. 03Scope 03

    Abandoned Cart Recovery

    Multi-step sequences that recover 15–25% of abandoned carts.

  4. 04Scope 04

    Lead Nurture Sequences

    Value-first nurture journeys that move leads to purchase-ready.

  5. 05Scope 05

    Post-Purchase & Upsell Flows

    Maximise lifetime value with timely upsell and cross-sell sequences.

  6. 06Scope 06

    Re-Engagement Campaigns

    Win back dormant subscribers with tested reactivation campaigns.

  7. 07Scope 07

    Promotional Calendar Management

    Monthly broadcast campaigns around Kenyan and African calendar events.

  8. 08Scope 08

    List Health & Deliverability

    Ongoing list hygiene, spam score monitoring and inbox rate optimisation.

Results we deliver

Targets for every email engagement.

Average open rate
0
01 / 03
Customer lifetime value
0
02 / 03
Click rate
0
03 / 03

Who this is for

Five profiles that fit this service best.

Five fit profiles · 05

  1. 01E-commerce brands with repeat-purchase potential
  2. 02Service businesses nurturing long sales cycles
  3. 03SaaS and apps running onboarding and trial sequences
  4. 04B2B companies building pipeline through nurture
  5. 05Any business with a list they're not monetising

Platforms we work with

Five platforms we integrate and report on.

Supported platforms · 05

  1. 01Klaviyo: best for e-commerce
  2. 02Mailchimp: accessible for small businesses
  3. 03HubSpot: full CRM and automation
  4. 04ActiveCampaign: powerful automation at scale
  5. 05Salesforce: enterprise CRM integration

Our process

Segments, flows, and lifecycle stages, in order.

  1. 01

    Audit

    Review your current email and CRM setup.

    • Review
    • Gaps
  2. 02

    Architecture

    Plan segments, flows, and lifecycle stages.

    • Segments
    • Stages
  3. 03

    Build

    Set up automations and design templates.

    • Flows
    • Templates
  4. 04

    Launch

    Deploy flows and start collecting revenue data.

    • Deploy
    • Revenue
  5. 05

    Optimise

    Monthly testing and refinement.

    • Monthly
    • Testing

Unlock revenue from the list you already own.

We'll review your setup and show you the missing flows that could be generating revenue today. No pitch. No obligation. Just data.

No pitch. No obligation. Just data.

Free · No commitment

Ready to unlock list revenue?